PRIVACY POLICY

PLEASE READ THESE TERMS CAREFULLY BEFORE USING ANY CONTENT, PROGRAMS, OR DIGITAL SERVICES PROVIDED UNDER THE TRUBETSKAYA CUECODE™ OR TRUBETSKAYA CUEMETHOD™ BRAND. BY ACCESSING OR USING ANY PART OF THE SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO BE BOUND BY THE PROVISIONS OUTLINED BELOW. IF YOU DO NOT AGREE, YOU ARE NOT AUTHORIZED TO USE OR ACCESS THE SERVICES.

This website and all associated digital programs, audiovisual materials, interactive tools, identity-training frameworks, mobile features, and related online experiences (collectively, the “Services”) are owned and operated by CUE ENGINE LLC, a New York company, doing business as Identity OS™, NeuroRecast™, and Trubetskaya Institute™ (the “Company”).

The Services are provided for educational, informational, and creative development purposes, grounded in performance psychology, behavioral design, embodiment practice, and identity architecture. The Services do not provide medical, psychological, psychiatric, legal, financial, or other licensed professional advice and are not a substitute for professional care.

Account Access & Eligibility

Access to certain parts of the Services may require creating an account. By registering, you agree to provide accurate, current information and maintain the confidentiality of your credentials. You are responsible for all activity conducted through your account.

The Services are not intended for individuals under age 13. Those aged 13–18 may use the Services only with active supervision and full legal responsibility assumed by a parent or guardian.

The Company reserves the right to suspend, refuse, or terminate access at its sole discretion, including for violations of these Terms, fraudulent activity, account misuse, or unauthorized use of the Services. Intellectual Property Rights

All intellectual property contained within the Services—including CueMethod™, CueCode™, Identity Engine™, CueCards™, CueBook™, digital course materials, written methods, diagrams, algorithms, exercises, videos, scripts, branding elements, system architecture, and proprietary content—is the exclusive property of the Company.

You receive a personal, non-transferable license to access the content for your own non-commercial use.
You may not reproduce, distribute, resell, share, publish, modify, teach, reverse-engineer, exploit, or create derivative works from any part of the Services without explicit written permission.

Unauthorized use may result in immediate termination and legal action.

All literary, visual, instructional, algorithmic, and identity-training materials — including all CueMethod™ content, CueCode™, CueActions™, Identity Engine™, CueBook™, CueCards™, and related frameworks — are protected under U.S. and international copyright laws.

The Company collects only the information necessary to:

establish and maintain user accounts
process payments via PCI-compliant third-party providers
deliver Services and updates
ensure platform security
comply with legal obligations
improve user experience

Your data is never sold to advertisers or unrelated third parties.

You may request access to, modification of, or deletion of your personal data, subject to applicable law and legitimate business needs, including security, compliance, and fraud prevention.

Refund Policy — Digital Products

Digital subscriptions, identity-training programs, CueMethod content, and all digital materials become accessible immediately upon purchase.
Because digital intellectual property cannot be returned, all purchases are final and non-refundable.

Cancellation prevents future renewals only; it does not undo prior charges. Access continues until the end of the paid term. You may reactivate at any time.

Refund Policy — Physical Products

Physical items are final sale unless the product arrives damaged or defective. In such cases, users must promptly provide documentation to qualify for resolution.

A portion of CueLabs™ revenue may support animal rescue and medical care initiatives; such contributions do not affect refund conditions.

Limitation of Liability

To the fullest extent permitted by law, the Company disclaims liability for any direct, indirect, incidental, consequential, special, emotional, or punitive damages arising from or relating to the use, misuse, or inability to use the Services.

Your sole remedy for dissatisfaction is to discontinue use.
The Company’s total liability shall not exceed the amount you paid within the twelve (12) months preceding any claim.

Informal Resolution Requirement

Before initiating arbitration or any formal dispute procedure, you agree to attempt resolution directly with the Company.

You must send a detailed written notice to:
legal@nikki-trubetskaya.com
and allow thirty (30) days for a good-faith resolution attempt.

No arbitration may begin until this period is completed.

Arbitration Agreement

If the dispute remains unresolved, it shall be resolved exclusively through binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules.

Arbitration will occur in New York, NY unless both parties agree otherwise.

By using the Services, you waive any right to:

class actions
class arbitrations
consolidated actions
representative claims
multi-party litigation

The arbitrator holds sole authority to determine arbitrability, enforceability, and scope.

Arbitration Opt-Out:

You may opt out within thirty (30) days of account creation by sending written notice to legal@nikki-trubetskaya.com , including your legal name, account email, and a statement of opt-out.
Failing to do so means you permanently accept the Arbitration Agreement.

Governing Law

These Terms are governed by the laws of the State of New York.
Except for disputes subject to arbitration, you agree to the exclusive jurisdiction of New York state and federal courts.

If any provision of these Terms is deemed unenforceable, all remaining provisions remain in full effect.

Updates to these Terms become effective immediately upon posting. Continued use of the Services constitutes acceptance of the revised Terms.

Entire Agreement & Contact

These Terms constitute the full and final agreement between you and the Company, superseding all prior communications.
No waiver is valid unless issued in writing by the Company.

Questions, concerns, notices, or reports of violations may be sent to: info@nikki-trubetskaya.com