REFUND POLICY
A LEGAL DISCLAIMER
This website and all associated digital programs, audiovisual materials, interactive tools, and access-based content (collectively, the “Services”) are owned and operated by CUE ENGINE LLC, a New York–registered company, operating under the brands Identity OS, NeuroRecast™, and Trubetskaya Institute™ (the “Company”).
The Services are provided for educational and informational purposes only, drawing on principles of performance psychology, behavioral design, embodiment practice, and identity architecture. The Services do not constitute medical, psychological, psychiatric, legal, or financial advice, and are not a substitute for professional care or services.
Participation in the Services is voluntary. Individual results may vary, and outcomes are not guaranteed. Any testimonials or examples reflect individual experiences only.
REFUND POLICY- THE BASICS
All purchases of digital programs, downloadable materials, subscriptions, virtual courses, or access-based products are final and non-refundable, except where required by applicable law.
Because the Services provide immediate access to proprietary content, tools, and frameworks, refunds will not be issued once access has been granted.
Technical Issues
If you experience a technical issue that prevents access to purchased materials, please contact us at
info@nikki-trubetskaya.com within 7 days of purchase.
We will make reasonable efforts to restore access or resolve the issue.
Chargebacks & Policy Enforcement
Initiating a chargeback without first contacting support may result in immediate suspension or termination of access to the Services.
Abuse of payment systems or refund-related processes may result in permanent restriction of future purchases.
The Company reserves the right to update or modify this Refund Policy at any time. Any changes will take effect immediately upon posting to this page.