REFUND POLICY
A LEGAL DISCLAIMER
This website and all associated digital programs, audiovisual content, interactive tools, identity-training frameworks, mobile features, and related online experiences (collectively, the “Services”) are owned and operated by CUE ENGINE LLC, a New York company doing business as Identity OS™, NeuroRecast™, and Trubetskaya Institute™ (the “Company”).
The Services are provided for educational, informational, and creative development purposes rooted in performance psychology, behavioral design, embodiment practice, and identity architecture. They do not constitute medical, psychological, psychiatric, legal, or financial advice and are not a substitute for licensed professional care.
Your participation is voluntary. You are solely responsible for your interpretations, decisions, actions, and outcomes arising from your use of the Services. Results vary by individual and are not guaranteed. Testimonials or examples reflect personal experiences only.
REFUND POLICY- THE BASICS
All purchases of digital programs, subscriptions, downloadable content, virtual courses, or access-based products are final and non-refundable, unless otherwise required by applicable law.
Because the Services provide immediate access to proprietary content, tools, and frameworks, no refunds will be issued once access has been granted.
If you experience technical issues preventing access to purchased materials, contact us at info@nikki-trubetskaya.com within 7 days of purchase and we will make reasonable efforts to restore access or resolve the issue.
WHAT TO INCLUDE IN THE REFUND POLICY
Initiating a charge-back without first contacting support may result in immediate suspension or termination of your access to the Services. Abuse of refund requests or payment systems may permanently restrict future purchases.
The Company reserves the right to update or modify these Terms and Refund Policy at any time. Changes take effect immediately upon posting to this page